Service delivery during the Covid-19 Pandemic
During the Covid-19 epidemic, we have adapted our service delivery to comply with Government guidelines and to ensure the safety of our staff and the users of our services. We are providing most of our specialist advice provision by telephone or email with our advisors mainly working from home and set up to effectively deal with ongoing referrals from agencies and members of the public contacting us for advice. We are now however in the process of developing a phased return to face to face service delivery.
From 28th September our main Advice Centre in Hazelwood Road , Northampton will be re- open for enquiries on Tuesdays and Thursdays from 10.00a.m. – 2.00p.m. Social Distancing will be observed with only one person allowed into the Advice Centre at any time. All people entering the Advice Centre will be required to wear face covering and use the hand gel provided.
Some limited appointments will be available at the Northampton Advice Centre for people unable to be advised by phone or video. Outside of the new office opening times on Tuesday and Thursday only people with a pre-booked appointment will be admitted to the Advice Centre.
Our other offices at the One Stop Shop, The Guildhall, Northampton, our offices at Midland Road Wellingborough and our Advice Centre in Rushden will remain closed for walk in access to the public for the time being. There will be no Drop-In advice sessions at any of our offices or outreach venues until further notice. We will however be providing some face to face pre–booked appointments now at the Rushden Advice Centre.
We are continuing to provide our specialist advice provision by telephone or email during these difficult times . We are set up to effectively deal with ongoing referrals from agencies and members of the public calling us for advice and have continued to provide advice to local residents throughout the lockdown . Most of our services cover residents across Northamptonshire and anyone requiring advice should contact us without delay to avoid problems escalating.
We are providing advice delivered by professional specialist advisors in the following areas:
Debt Advice Service –
Our Debt Advice Team funded by the Money and Pensions Service can provide a full range of Debt advice for any Northamptonshire residents . East Northants Council also provides funding for additional Debt advice provision for residents in East Northamptonshire.
Welfare Benefits Advice Service –
We can provide benefit checks including advice on entitlements,help with claims, help to challenge decisions and support with appeals
Housing Advice Service –
We can provide advice and representation in respect of repossession and eviction for people eligible for Legal Aid and other Housing advice including problems with rent arrears.
Energy Advice Service –
Help to better afford energy bills including benefit advice and income maximisation, utility debt advice, energy tariff checks and switching, access to grants
Immigration Advice Service –
Free initial advice and assessment and a full range of follow on Immigration casework services through a low cost Not for Profit fee paying service.
How to Contact Us:
For any of the above services contact should be made as follows:
Where possible agencies should utilise the online Referral Form at: www.communitylawservice.org.uk/make-a-referral
Alternatively, direct people to our telephone or email services. On receipt, the referral will be allocated to the most
- Telephone Service 01604 621038 Monday – Thursday 10.00am – 2pm Fridays 10am – 1pm
- Email : firstname.lastname@example.org
Additional Project Contact Details
Our Projects are still also operational by telephone and email. They can be contacted directly on the following numbers.
Callers may be asked to leave a message and an advisor will call back as soon as possible.
Financial Health and Wellbeing Service
Funded by British Gas Energy Trust providing Benefits, Debt and Energy advice for people who are experiencing ill
health or have a disability. Tel: 01604 235709 or email: email@example.com
Health agencies including GP surgeries and Mental Health services and voluntary sector health support services should
Children’s Benefit Take-Up Project
Funded by Children in Need for children and young people who are ill or who have a disability –
Tel: Tel: 01604 624070 or email: firstname.lastname@example.org
Northamptonshire Energy Saving Service
Funded by National Grid’s Warm Homes Fund providing support for households to better afford energy bills including
benefit advice and income maximisation, utility debt advice, tariff switching and energy efficiency advice . Tel: 01604 623700
or enquire via the website: www.northamptonshireenergysavingservice.org.uk