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Housing FAQ

• Q: Are you able to help with any other issues?
  A: Community Law Service (Northampton and County) is able to give specialist legal advice and representation in the areas of Welfare Benefits, Debt, Immigration, Housing, Family and Employment law.
• Q: Can I get debt help for all my sources of debt?
  A: Yes. Whether your debts are from loans, credit cards, unpaid bills or other agreements, we can provide you with confidential advice on the best debt solution for you. We will look at the whole situation and help you manage all your debts.
• Q: Can I talk to you about any debt problem?
  A: Yes, whether it's to do with your credit cards, overdrafts, loans or anything else, we have extensive experience of helping people who have found themselves in similar situations to yourself.
• Q: Can you represent me in Court?
  A: Yes, all our advisors are able to attend court and represent you at the hearing
• Q: Help! I am in Court today. What can you do?
  A: We offer an on the day court representation via our Housing Possession Scheme. On the day of the hearing ask the Court Usher about our Service. Remember, don’t get evicted, get advice and always seek advice as soon as possible.
• Q: How are you funded?
  A: We are funded by a wide range of national and local organisations including the Legal Services Commission, Local Authorities, Housing Associations and other charitable grant giving organisations.
• Q: Is Community Law Service confidential?
  A: Absolutely. You can talk to us in total confidence about your situation. You can take our advice or ignore it, but nobody else will know.
• Q: What if I change my mind?
  A: You are under no obligation to proceed with any of the solutions we advise on.
• Q: Why is your advice better than some others?
  A: We consider the widest range of solutions and our advice is free from bias. Some organisations give advice that's biased towards solutions they can offer, rather than reviewing all the options available to the customer
• Q: Will I be asked lots of probing questions?
  A: No - our friendly, understanding advisors will only ask you what is needed to be able to give you honest, specialist advice.
• Q: Will my case go to court?
  A: We have an excellent relationship with Local Authorities and Housing Associations. Court attendance can be time consuming for everyone so if we can we will reach and agreement beforehand. The sooner you seek advice the more likely this is