Energy Advice

What help can we offer you?

Our Energy Advice Services are provided through two projects with funding from British Gas Energy Trust and National Grid Warm Homes Fund. The aim is to help reduce fuel poverty in Northamptonshire through the provision of a range of support which helps households to better afford their energy bills and to keep homes warmer. Our Energy Advice Services are targeted at low income households and people experiencing physical and mental health problems.

Support includes:

  • Welfare Benefit advice and Benefit and grant income maximisation
  • Debt and Money advice
  • Referrals for Warm Homes Discounts
  • Referrals for Priority Services Register
  • Energy efficiency advice
  • Tariff checks and switching
  • Provision of energy saving devices
  • Referrals for boiler replacement through ECO
  • Referrals for Home Energy Assessments
  • Emergency Fuel Payments (conditions apply)
  • Provision of practical energy saving measures in the home

Appointments with our specialist advisors are available at our offices in Northampton Wellingborough and Rushden and also at various outreach offices including some GP surgeries. We may also be able to visit you in your home if you are housebound.


Which geographical areas do we cover ?

Some of our services are Countywide and some are mainly focused on Northampton Borough, East Northamptonshire, the Borough of Wellingborough and South Northamptonshire. If you live in Kettering or Corby we can refer you to our partner Citizens Advice Service Kettering and Corby who work with us on our Northamptonshire Energy Saving Service.

Our Energy
Advice Service
is Free,
and Confidential

How can you access this service?

An organisation that is already supporting you can make a referral .

Or you can visit our offices, email or call 01604 621038. 

You can also make direct contact with our two Energy Advice Services via their own contact details.

For more information see:

Northamptonshire Energy Saving ServiceFinancial Health and Wellbeing Service 

We also offer an Energy Advice Drop-In Session at:

Emmanuel Church Food Bank, Weston Favell, Northampton. 
Wednesday 10.00am – 1.00pm

One Stop Shop, The Guildhall, Northampton. 
Tuesday 12.30pm – 2.30pm

Rushden Advice Centre
Monday 12 noon – 1.00pm

In 2019 – 2020 our Energy Advice Projects provided a range of support to 2909 households and helped with income maximisation of £9,621 054. This included additional welfare benefit income, grants, reduced debts and energy savings.

“At nearly 80 I feel the cold a lot more so I can now keep warmer and the help I have had has stopped my health getting worse.”

Case Study

Mr W is an owner occupier living with his partner, Ms C.  He had a stroke several years ago, and has a long history of anxiety and depression.  In November 2019 he was admitted to hospital with acute pain and has since been diagnosed with cancer. He is bed bound and has carers visit daily. He receives Employment and Support Allowance and Personal Independence Payment and the standard rate of daily living – this award is ending. Ms C claims Carers Allowance. The couple are Eon customers and had recently changed energy tariff. 

Ms C contacted us after seeing an article in a local magazine about Northamptonshire Energy Saving Service.  Their boiler had been condemned and they had no money to replace it.  Mr W is very poorly and having no heating or hot water was extremely detrimental to his health, and the carers had expressed concern about the lack of hot water to wash Mr W.

Actions Taken:

  • An application was made to Eon’s ECO scheme to see if the boiler could be replaced through this route
  • Personal Independence Payment was applied for based on Mr W’s current health situation
  • Mr W was placed on Eon’s Priority Service Register
  • An application for the Warm Home Discount was made


  • Eon agreed to fund a replacement boiler – however this incurred an additional charge to the client of £457 which they could not fund
  • Consideration was given for a payment from the NESS Emergency Fund. A decision was made that the application met the NESS criteria and a grant was awarded and paid directly to Eon for £457
  • The adviser worked closely with Eon to get the boiler installation done quickly due to the urgent situation and it was installed 5 weeks after the client first contacted NESS
  • Personal Independence Payment was awarded at the enhanced rate of both components £148.85 a week
  • The Warm Home Discount was awarded £140


For general enquires, please contact us on:


01604 621038


01933 313020


01933 278248